Lessons brands can take from Covid-19: The importance of culture and long-term thinking

Opinion It’s no secret that the COVID-19 pandemic has put a lot of strain on a lot of brands. But that doesn’t mean that there aren’t vital lessons that those same brands can learn from the experience—lessons that can benefit them long into the future. So it’s a mistake to think that once the crisis is over, we should all dismiss this period as an anomaly. Instead, we should ask ourselves, What have we learned?

The public backlash against Wetherspoons at the start of the...

Joining the dots: How to keep your brand consistent—online and offline

Coronavirus has swept across the world and everyone is feeling it. Individuals are in self-isolation and brands are having to adapt. Entire industries are having to rethink the way they operate from top to bottom in order to weather the storm and emerge on the other side ready to serve their customers. And though it’s understandable that there’s a lot of pessimism around, the crisis will pass, and businesses should be preparing as best they can so that they’re ready to bounce...

Isolation doesn’t have to be isolating: How brands can use their time wisely in the time of Covid-19

Nobody has to be reminded that the coronavirus pandemic, which continues to sweep across the world, represents a challenge for everyone. In the UK, for instance, the Prime Minister has asked the population to avoid offices and travelling - more than and many business leaders have asked their teams to ‘self-isolate’ and work from home. There’s a real siege mentality, and often in this kind of situation you feel like battening down the hatches, cost-cutting, withdrawing, and...

How digital continues to influence brand strategy in the travel industry

The travel industry is booming. As of February 2019, it was the second-fastest growing sector in the world, ahead of healthcare, information technology and financial services. There are a number of reasons for this. Millennials are growing in purchasing power—by 2020 their spending in the US alone will total $1.4 trillion annually—and already they spend $5,000 more per year on holidays than any other generation. They also take around 35 days of holiday per year on average....

Why empathy is the most underrated weapon in the marketer’s arsenal today

In a 2014 New York Times article, Sam Tanenhaus argued that millennials were ‘Generation Nice’. He pointed to shopping habits (millennials prefer chemical-free goods and ‘disposable’ clothing) and food choices (vegan, vegetarian and gluten-free eating has become increasingly popular). He concluded that ‘these habits and tastes look less like narcissism than communalism. Its highest value isn’t self-promotion, but empathy.’

Whatever you think...