34% of CMOs do not trust their marketing data

A park bench with the word 'trsut' engraved on its side.
34% of CMOs do not trust their marketing data
Duncan is an award-winning editor with more than 20 years experience in journalism. Having launched his tech journalism career as editor of Arabian Computer News in Dubai, he has since edited an array of tech and digital marketing publications, including Computer Business Review, TechWeekEurope, Figaro Digital, Digit and Marketing Gazette.

More than a third of CMOs do not trust their marketing data, according to research from marketing data analytics platform, Adverity. 

Additionally, there is a growing divide between data analysts and marketers when it comes to trusting their data. 

Almost a third of marketers don’t trust the data they are given to inform campaigns. A number that rises to 41% among their data analyst colleagues – posing a new challenge for the C-suite charged with driving marketing results. Yet, the very same divide deepens at the leadership level – with 51% of CTOs and chief data officers lacking trust in the data compared to 34% of CMOs.

The new ‘Marketing Analytics State of Play 2022: Challenges and Priorities’ research, commissioned by Adverity, surveyed 964 marketers and data analysts across the UK, US and Germany, identifying the key strategic challenges faced by marketers and data analysts as well as their priorities for 2022. 

For businesses, such a trust divide that becomes greater the more senior you go should cause significant alarm. Teams are failing to communicate mistrust, which results in key strategic decisions regarding spending, budget allocation, and campaign optimization being made without accuracy or confidence, potentially resulting in huge amounts of the marketing budget being misused or ultimately wasted. 

One of the most likely causes of the distrust in marketing data and the number one challenge cited by both marketers and data analysts (42%) is the time being wasted manually wrangling data. At the C-level, this jumps to 54%. 

Harriet Durnford-Smith, CMO at Adverity, said: “Modern marketing can’t afford to wait three weeks for someone to sift through a spreadsheet. By manually wrangling data, businesses not only open themselves up to human error and inefficiency but also commit themselves to a reactive strategy. 

“Those who cannot keep up with the evolution or aren’t willing to embrace the new ways of working will ultimately be left behind. Moving away from manually wrangling data is the first step to becoming a data-driven business.”

As marketing spend continues to recover to pre-pandemic levels and marketers are challenged to demonstrate the Return on Investment (ROI) of their campaigns, being able to demonstrate the business impact of marketing is imperative. However, 38% of data and marketing professionals state the inability to measure ROI on marketing spend is one of their biggest challenges. Combined with a lack of trust in the data, this can cause significant problems for businesses. 

Looking forward to 2022, 65% of marketers and data analysts state that audience-building and targeting along with personalized content delivery is their most important strategic focus. This is unsurprising given concerns around third-party cookie deprecation and the increasing strictness of privacy laws. Content in the future is likely to have to work harder for businesses to gain access to customers’ zero and first-party data. Creating a tailored and transparent value proposition is an essential strategy for achieving this.

However, businesses need to also invest in their campaign reporting capabilities. Respondents that already have strong campaign reporting are three times more likely to be strong at audience-building and targeting and delivering personalized content/customer experiences. 

Businesses that already have strong campaign reporting are also three times more likely to invest in it than businesses that said they need to improve. Meaning that the divide between those who are garnering greater insights from their reports and those who are not is only widening.

Interested in hearing leading global brands discuss subjects like this in person? Find out more about Digital Marketing World Forum (#DMWF) Europe, London, North America, and Singapore.  

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