Data spending continues to go up – but getting fresh, gleaming, actionable insights remains a challenge. According to a new survey published by the Interactive Advertising Bureau (IAB), organisations are looking to multi-channel to create those harmonious experiences users will love.
The study, which polled 105 professionals focused across marketing service providers, developers and publishers, found cross-channel campaign measurement and attribution – cited by 57.3% of those polled – was a top priority, as well as cross-channel audience identification and matching (52.4%).
More than two thirds (69.2%) of those polled said their organisations increased spending on data and related services in 2018, with more than three quarters (78.2%) expecting to spend even more in the coming 12 months. Only 2.6% said they were looking to spend less in this area in the coming year.
For 2019, the focus on multi-channel rather than general stategies is therefore clear. The research showed that, for seven in 10 polled (69.4%), customer demand was driving this change. In comparison, competitive pressure (37.5%) and a general desire to be more 'customer-centric' (38.9%) fell far short.
It's not all peaches and cream, however. More than half (52.8%) of those polled said the threat of government regulation was a key concern in terms of a new data-centric strategy, while organisational silos (34.7%) and difficulties in proving return on investment (33.3%) were also cited.
Ultimately, this is another piece of research which advocates multi-channel, or cross-channel marketing, fuelled by customer desire and technological innovation. According to a study from Wolfgang Digital in September, brands which particularly prioritise return visits to their sites were "thundering ahead of their one-click-wonder competitors."
You can read the full IAB analysis here (pdf).
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