Salesforce and Google ramp up data sharing partnership for CRM marketing

Mark manages all aspects of editorial on MarketingTech as Editor, including reporting on the fast-paced world of digital marketing and curating the site’s network of expert industry contributions. Originally from Plymouth, Mark studied in Reading and London, eventually earning his Master's in Digital Journalism, and most previously covered goings-on in the idiosyncratic world of performance marketing for PerformanceIN.

Following integration between their CRM and analytics products late last year, Salesforce and Google have announced that they will now share data between Salesforce Marketing Cloud and Google Analytics 360.

The tie-in between the two cloud-based products, which is already in trial with brands including Ticketmaster, would allow Salesforce customers to access insights from both platforms to build highly-personalised and reactive campaigns based on cross-channel insights.

Speaking to TechCrunch, Salesforce’s VP of product marketing, said; “Now, marketers are able to deliver meaningful consumer experiences powered by the world’s number one marketing platform and the most widely adopted web analytics suite.”

Brent Leary, owner of the consulting firm CRM Essentials commented in the same TC report that the partnership is going to be “meaningful for marketers”; “The tighter integration is a big deal because a large portion of Marketing Cloud customers are Google Analytics/GA 360 customers, and this paves the way to more seamlessly see what activities are driving successful outcomes.”

The announcement follows a deal struck at the end of last year, that would see the two cloud giants pool together sales and advertising data from Salesforce’s platforms with Google’s own analytics, for clients who opted into both services.

Especially in the current climate, the phrase ‘data-sharing’ is likely to ring alarm bells, however, Salesforce assures that the platforms will not be sharing specific information about individual consumers in compliance with the GDPR update. Instead, the data shared will be metadata or aggregated reporting results.

Also announced today (June 13) at the Salesforce Connection Conference, the CRM-leader will be rolling out updates to AI software Einstein, which will include more granular segmentation and a new ‘splits’ tool, which will use machine learning to create unique, personalised journey paths for each customer.

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