Bernie Sanders’ election campaign team is pulling off a rather original email on-boarding strategy. The way his team used email at the start of his ongoing presidential candidate race proved to be unsuccessful, when asking volunteers to make phone calls to gather support for Bernie. We’ll call this a ‘big request’ for the sake of this article
But when Bernie’s team of volunteers were asked instead for a ‘small request’, which was to gather at a local place for campaign updates, the response was overwhelming.
Sanders’ adviser Zack Exley recently told POLITICO: “We could email a million people who said they wanted to volunteer, and we would get just dozens actually making calls”.
They found that email could fill seats at events known as barnstorms; organising rallies where Sanders’ digital staffers update supporters on the campaign’s strategy in cities around the US, which provided fertile ground for recruitment.
Foot in the door
The technique employed by Bernie’s team is known as ‘foot in the door’, and consists of getting someone to agree to a small, seemingly trivial request before asking them what you initially intended.
Scientists call this successive approximation. When someone agrees to a small request, that creates a bond between you and the other person.
Then, when you make a big request, the person who previously agreed to the smaller request will feel obliged to comply. One example might be: “Can I borrow the car to go to the shop?” followed by “Can I borrow the car for the weekend?”
Bernie’s team proved why it’s vital for marketers to on-board new email subscribers. On-boarding should work like getting your foot in the door, to establish a bond between the sender and the receiver.
When it comes to email, the aim of on-boarding is to provide a warm welcome, timely guidance and motivation to subscribers who enter the database and are new to the email lifecycle.
A recent blog by Litmus shed light on the most common types of email subscribers. Surprisingly, one of the three most common types were new subscribers who hadn’t yet received any emails.
This is where senders have to make a good first impression and establish a bond with those they’re emailing.
A small request can be as simple as asking a user to confirm their email address, leading to a big request like asking a user to become a paying customer.
Unfortunately, there simply isn’t a ‘one size fits all’ solution when it comes to on-boarding new subscribers. Clients will have to trial and test, learn and deploy, and ask their subscribers questions that are pertinent to their activities.
If the foot-in-the-door technique works for Bernie Sanders, why wouldn’t it work for you?