Research released today by Browser media has revealed that while the majority of smaller businesses acknowledge their website is critical to their business, less than half have any budget to improve their online presence.
The research, which spoke to 188 SME owners and managers at The Business Show in December, found that 79% of SMEs said their website was “critical or very important”. However only a quarter (28%) of respondents said they were happy with their company’s SEO ranking on Google.
Joe Friedlein, founder and MD of Browser Media, likened the situation to ‘chicken and egg.’
“Lots of small and micro business[es] know they need to invest in digital marketing and that it will grow their business, but they can only cut their cloth according to their means,” he said.
The research also quizzed SME owners on their knowledge of digital marketing. Nine out of 10 (91%) said they were comfortable with social media marketing, compared to 89% who said email marketing with 79% saying they were familiar with SEO. The fact that smaller business owners are more familiar with social marketing than email marketing is especially interesting.
Survey respondents were less confident concerning inbound marketing (35%), affiliate marketing (48%) and content marketing (52%).
Elsewhere, 43% said they had invested in smartening up their websites. Of that number, two thirds (69%) said they did it in-house, compared to 31% who had agency support or outsourced entirely.
E-commerce is an important issue for a smaller business increasing their footprint and traditional boundaries – but m-commerce appears to be the next step.
Back in March research from BaseKit revealed that websites for more than nine in 10 (91%) small businesses were not accessible on mobile devices, while less than half used social media, going against today’s research findings.