The thin line between real and online life is narrowing further with Covid-19 – and marketers need to react

The disruption and uncertainty of the Covid-19 pandemic has naturally seen consumer behaviour shift drastically. Remote working and eCommerce trends feel as though they have shifted inexorably, with work-life balance becoming re-evaluated in favour of the latter. The question is: which of these behaviours will stick, and form 'the new normal' longer-term?

Before their session at DMWF Virtual tomorrow (September 16), Naomi Morrice and Taylor Dickson, research analyst and research...

Writing a new future for marketing: Consumer behaviour trends in the ‘next normal’

As governments gradually remove pandemic-induced restrictions, there’s a sense that we might be on the verge of returning to “normal.” That is unlikely. During the months of lockdown and self-isolation, we have been, in fact, writing a new future.

This has important implications for marketers trying to build lasting relationships with customers. Granular monitoring of data and trends in consumer behaviour has always been important to planning. Given the nature of the...

Key practices for tech brands to drive brand love in today’s tumultuous climate

2020 has been a tumultuous ride that no one saw coming. Every industry out there has been affected by COVID-19, and businesses are unlikely to go back to the way things were anytime soon. Especially at a time where consumer spending has generally decreased, businesses need to rethink their marketing strategy and brand story, in order to earn a place in the hearts of consumers. 

For technology companies that may be tightening their budgets amidst the current times, it is still...

Getting to grips with social media intelligence – and how brands need more empathy post-Covid-19

DMWF Whether it is social media intelligence, social media monitoring, or social 2.0; call it what you will, the need for speed and clarity has never been greater to ensure your competition does not rush over the hills and far away.

Take McDonald's as an example. The company analysed five years' worth of social mentions and tallied up thousands of requests from customers who couldn't understand why pancakes were served for lunch. As product launches went, it was a...

Exploring Instagram Reels for marketers: Not just a TikTok clone?

Introducing Instagram Reels; a new way of creating fun and engaging video content from Instagram Stories, distributed directly to your feed. So, what’s all the fuss about? Is it just a TikTok clone? Is it another example of owner Facebook aiming to take out the competition in the same way it introduced Stories as an alternative to Snapchat?

Well, yes and no. Instagram Reels has been in development for some time (since being trialled in Brazil late last year) and launched earlier...

Consumers who rely on social media for news are less informed. Where do we go from here?

Opinion A major new study from Pew Research has found US adults who predominantly get their political news from social media are less likely than other consumers to closely follow major news stories. But what is underpinning this?

The study, which analysed surveys conducted between October 2019 and June 2020, argued that US adults who rely most on social media for news tend to be younger, are less likely to be white, and have lower levels of education than those who use several...

TikTok has a ton of potential – and brands are only scratching the surface

Not everyone loves it when the new kid shows up and starts turning heads, but sometimes there is a reason to pay attention. On the social media playground, that new kid is TikTok — and it is time for brands to take notice.

ByteDance’s addictive video app, now barely three years old, was downloaded 315 million times in the first quarter of 2020 — more than any other app has been downloaded in a single quarter, according to analytics firm Sensor Tower. Advertisers are rushing...

Happy holidays? Why festive planning is earlier than ever this year

Brands love reaching their most passionate customers. As a former retail CMO myself, I get it. When you reach early planners, you reach the CEOs of the household—an audience that buys and spends more. Reach them first, and you have a shot at being their first choice when it’s time to shop.

And yet, for as long as marketers and advertisers have been prioritising planners, they’re making some seriously incorrect assumptions about this key audience right now. I heard from a CMO...

The state of influencer marketing amid Covid-19: Concern but micro-influencers show path forward

Influencer marketing campaigns, so often trying to achieve a balance between aspiration and authenticity, have seen a fault line rip through them as the coronavirus pandemic has progressed.

For all of the missteps which made the news last year - Philip Morris breaking its internal rules on a campaign, fashion influencer Marissa Casey Grossman's marriage which brought a new meaning to the term 'brand engagement' - the statistics around influencer marketing were solid. According to...

Lessons brands can take from Covid-19: The importance of culture and long-term thinking

Opinion It’s no secret that the COVID-19 pandemic has put a lot of strain on a lot of brands. But that doesn’t mean that there aren’t vital lessons that those same brands can learn from the experience—lessons that can benefit them long into the future. So it’s a mistake to think that once the crisis is over, we should all dismiss this period as an anomaly. Instead, we should ask ourselves, What have we learned?

The public backlash against Wetherspoons at the start of the...