Marketing predictions for 2021: Will your business sink or swim?

2020 burned hot, with global upheaval from every angle, culminating in an ongoing health crisis that halted the world, challenged communities, and strained economies. The economic future looks perilous, with 2020 expecting to set records for the highest number of retail bankruptcies and individual store closures in a single year. Holiday spending, typically a reliable boost for retail businesses, is expected to be down some 22 to 25% and total U.S. retail sales may see a 10.5%...

Brands need to utilise user-generated content – but only with a safe, scalable process in place

Just how much user-generated content (UGC) is out there right now? As of May 2019, more than 500 hours of video were uploaded to YouTube every minute; more than a billion hours of all those videos get watched every day. Facebook has more than 2.7 billion monthly active users, the vast majority of whom post and share family pics, jokes and memes.

There’s probably no way to measure all the content going up every second of every day on Amazon reviews, question-answer databases,...

Digital customer experience in 2021: Paving the way to your customer’s heart in the era of hyperpersonalisation

2020 has been a testing year for all of us. While several industries struggled for business, a few of them thrived. In the midst of this, customer experience fast tracked several technology and business imperatives. With social distancing measures in place and eCommerce becoming the primary sales opportunity for many brands, organisations have had to quickly innovate and leverage technology for customer interactions.

Next year is an opportunity for brands to build upon this...

Three key predictions for marketing orchestration technology in 2021

If there is one thing that 2020 taught us, it is to expect the unexpected. Businesses faced unprecedented challenges this year - and many marketers had to change plans on a dime to accommodate for emerging trends. As 2021 approaches, many marketers are left wondering: what can we expect for this next year?

According to the State of MarTech report, 84% of marketers stated that investing in new technology was a priority for 2021. However, 69% predicted that they would have fewer...

MarketingTech 2020 review: Covid-19, CMO strategy, and compassion

How tough was 2020 for marketers amid a global pandemic? In many ways, it depended on your industry. But navigating Covid-19 was a struggle for all.

It was okay to not be okay at times, with the knowledge that 2021 will - all being well - improve, and the knowledge of the marketing best practices which emerged over 2020. As Scott Brinker put it to this publication in December: "This is stressful, but you're not alone. Everyone's in the same boat, so that makes it a little bit...

How to tackle the five trickiest elements of a website overhaul

Depending on what your company does, its website falls somewhere between extremely important and everything to your business. For a global brand, maintaining a website that feels modern and that appropriately reflects the company’s purpose and voice is an ongoing task. And sometimes, it requires a major rethink. Is that a disaster waiting to happen? Only if you don’t plan for it properly.

A great website relaunch requires you to be equal parts creative and project manager....

Why experiential marketing is more than just FOMO-inducing activations

A pre-pandemic Ad Age article suggested that experiential marketing might have reached its peak and, in supporting its argument, cited Instagram-worthy installations like the Museum of Ice Cream and The Color Factory. The problem is that while both installations are fun activities in their own right, they’re not actually examples of experiential marketing. They’re photography-oriented theme parks designed primarily for entertainment and social media sharing.

Experiential...

The cookie is dead: Long live identity graphs

Despite being the backbone of programmatic advertising since the launch of the first banner ad in 1994, the third-party cookie’s reign is set to come to an end. In under a year’s time, Google is planning on following competitors such as Mozilla and Apple in eliminating the cookie from its browser.

The death of the cookie represents a fundamental change in how marketers interact with and personalise messages to consumers. Tracking how people browse the internet, third party...

Understanding changing consumer behaviours this holiday season – and how marketers can gain confidence into 2021

Arriving in the midst of the Covid-19 pandemic, this holiday season will undoubtedly turn out different than most. The crisis has widened consumer appetite for choice and introduced unexpected shifts in consumer behaviour. Our 2020 Holiday Season research revealed that safety and uncertainty remain dominant features of daily life, and this is altering both how consumers shop and what they plan to buy. Instead of door-busting crowds, 2020’s holiday shoppers will turn to apps and websites...

Gareth Dunsmore, Nissan: On building physical and digital bridges and creating an ideal customer experience

Building the right customer experience has always been vital, but the continuing uncertainty of the Covid-19 pandemic has shone a light on organisations' robustness.

The reason: to take into account changing consumer sentiment and habits. According to recent McKinsey research, the vast majority of countries have seen an overwhelming number of citizens try new shopping behaviours since the pandemic began. Emerging economies such as Brazil (84%) and India (96%) saw the highest...